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Delivery & Returns Policy

We want you to be fully satisfied with your SHARPE LINE purchase. If you’ve changed your mind, you may return your product within 30 days of receiving your order, provided the conditions below are met.

1. Eligibility for Returns

You may return your item within the 30-day return window only if:

  • The product is unused and remains in its original condition.
  • It is returned in its original packaging, including all tags, labels, accessories, and security seals intact.

Please note that items which were opened, show signs of use, damage, or missing components cannot be accepted and will not qualify for a refund or exchange.

2. How to Return Your Item

If your purchase was made directly through the official SHARPE LINE website, simply contact us to initiate a return. We will provide instructions to ensure a smooth and efficient process.

3. Return Shipping Costs

SHARPE LINE does not cover the cost of return shipping for change-of-mind returns. A £4.99 postage and handling fee will be deducted from your refund to cover return processing.

4. Refunds

Once your return is received and inspected, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

How to Return an Item

To begin your return, please contact our Customer Service Team. They will provide you with full instructions on how to prepare and send your item back to us. Following the correct return process ensures your item is received, tracked, and processed without delays.

Important Notes

  • Returns are made at the customer’s own risk and cost, unless otherwise stated in our policy.
  • A return will only be processed once the item has been received, inspected, and approved by our team.
  • Please ensure the product is securely packaged to avoid damage in transit.

Return Rejections

Your return may be rejected and sent back at your expense if any of the following conditions apply:

  • The item has been opened, used, damaged, or is missing security seals, tags, labels, or original packaging.
  • A product claimed as faulty is tested and confirmed to be in full working condition.
  • The return request is made outside the return window period.
  • The return was unauthorised, submitted without prior approval, or does not comply with the instructions provided by our Customer Service Team.


Faulty Products

At SHARPE LINE, we take great pride in the quality and performance of our professional hair styling tools. It is highly unlikely that you will receive a faulty product. However, if you believe your item is defective, we are here to help.

1. Contact Us First

If you suspect a fault, please contact us as soon as possible with clear photos, videos, or a detailed description of the issue. This allows our team to assess the situation quickly and efficiently.

2. Initial Assessment

Once we review your information, we’ll guide you through the next steps. In some cases, we may request additional details to complete the assessment.

3. Return and Inspection

If the item appears to be faulty, we will ask you to return it for a full inspection and testing. All return postage costs will be covered by us in case of a faulty product.

4. Resolution

If the product is confirmed to be faulty after testing, we will provide one of the following options at no additional cost to you:

  • Replacement with a new unit
  • A full refund

Our goal is to ensure you receive a product that meets the highest standards of performance, safety, and quality.

Order Cancellations

We understand that plans can change, so we aim to make order cancellations as simple as possible.

1. Cancelling Before Dispatch

If you wish to cancel your order, please contact us as soon as possible. Orders can be fully cancelled before they are dispatched, and you will receive a complete refund.

2. Orders Already Dispatched

If your order has already been shipped, it can no longer be cancelled. However, you may still return the unopened item in accordance with our Returns Policy once it has been delivered.

3. Refunds

Approved cancellations will be refunded in full to your original payment method. Refund processing times may vary depending on your bank or payment provider.

Our goal is to provide a smooth and transparent shopping experience, so if you have any questions about cancelling your order, we’re here to help.